Refund Policy

At factoryoutletbrucewane, we want you to be completely satisfied with your cloth purchase. If you are not entirely happy with your order, we offer a hassle-free refund policy to ensure your peace of mind. Please read the following refund policy carefully before making a purchase.

  • Eligibility for Refund 
      • To be eligible for a refund, you must request a return within [number of days] days from the date of delivery.
      • The item must be in its original condition, unworn, and with all original tags and packaging.

    • Refund Process :

      • To initiate a refund request, please contact our customer support team at [Your Contact Email/Phone].
      • Our team will guide you through the return process and provide you with a return authorization number (RMA).
      • You are responsible for shipping the item back to us securely, using a trackable shipping method.

    • Inspection and Approval :

      • Once we receive the returned item, our team will inspect it to ensure it meets the refund eligibility criteria.
      • If the item passes the inspection, we will process the refund to your original payment method within [number of days] days.

  • Refund Amount:

      • The refund amount will exclude any shipping charges and may also be subject to a restocking fee, if applicable.
      • If the item was purchased with a promotional discount, the refund will reflect the discounted amount.

  • Non-Refundable Items:
      • Certain items are non-refundable, including but not limited to, underwear, swimwear, and personalized/customized products.

  • Damaged or Defective Items:

      • If the item received is damaged or defective, please contact us immediately, and we will arrange for a replacement or full refund.
  • Change of Mind:

      • We understand that preferences may change. If you change your mind about a purchase, you may be eligible for an exchange or store credit. Contact our customer support for assistance.

  • Return Shipping Costs

      • Unless the return is due to a damaged or defective item, the customer is responsible for return shipping costs.

  • Cancellations:

    • If you wish to cancel your order before it has been shipped, please contact us as soon as possible. Once the order is shipped, our standard refund policy applies.

Please note that this refund policy applies only to purchases made directly from [Your Company Name]. If you made a purchase through a third-party retailer, their refund policy will govern the transaction.

For any questions or further assistance regarding refunds, please contact our customer support team at [Your Contact Email/Phone]. Your satisfaction is our priority, and we are here to ensure you have a pleasant shopping experience with us. Thank you for shopping with factoryoutletsbrucewayne

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